1. Who we are
Glass Carbon is a software development consultancy providing technical consultancy, web and mobile application development, AI-driven solutions, and process automation services.
For any questions about this Privacy Policy or how we handle your personal data, you can contact us at:
contact@glasscarbon.com
Glass Carbon is the data controller for the personal data described in this policy.
2. What data we collect
We may collect and process the following personal data:
Information you provide to us
- Name
- Email address
- Company or organisation name
- Message content when you contact us via forms or email
Information collected automatically
When you visit our website, we may collect limited technical information such as:
- IP address (anonymised where possible)
- Browser type and device information
- Device and operating system information
- Pages visited and general usage data
This information is collected to help us understand how the website is used and to improve its performance.
3. How we use your data
We use personal data for the following purposes:
- Respond to enquiries and contact requests
- Communicate with prospective clients
- Operate, maintain, and improve our website
- Understand website usage and performance
- Comply with legal or regulatory obligations where applicable
We do not use personal data for automated decision-making or profiling.
4. Legal basis for processing
Under UK GDPR, we process personal data based on the following lawful grounds:
- Consent – when you submit information via our contact forms
- Legitimate interests – to operate our business and respond to enquiries
- Legal obligation – where processing is required by law
5. Cookies and Google Analytics
Our website uses cookies to ensure it functions correctly and to analyse website traffic.
We use Google Analytics, a web analytics service provided by Google LLC, to help us understand how visitors interact with our website. Google Analytics uses cookies to collect information such as:
- Pages visited
- Time spent on pages
- Referring websites
- General location (country or region)
We have configured Google Analytics to anonymise IP addresses where possible.
The information collected by Google Analytics is transmitted to and stored by Google in accordance with its privacy practices. Google may process this data outside the UK, using appropriate safeguards.
You can learn more about how Google uses data here:
https://policies.google.com/privacy
Where required, we will request your consent before placing non-essential analytics cookies. You can manage or disable cookies through your browser settings or via our cookie consent controls.
6. Data sharing and third parties
We may share personal data with trusted third-party service providers who help us operate our website and business, such as:
- Website hosting providers
- Analytics or performance monitoring services
- Google Analytics
- Form or email handling tools
All third parties are required to process data securely and in line with applicable data protection laws.
We do not sell personal data to third parties.
7. Data retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including responding to enquiries and maintaining business records.
Enquiry-related data is typically retained for a reasonable period to allow for follow-up communication.
8. Your rights
Under UK GDPR, you have the right to:
- Access your personal data
- Request correction of inaccurate or incomplete data
- Request deletion of your personal data
- Object to or restrict processing
- Request data portability
- Withdraw consent at any time where consent is the lawful basis
To exercise these rights, please contact us at contact@glasscarbon.com.
9. Complaints
If you believe your personal data has been handled improperly, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
Website: https://www.ico.org.uk
10. Changes to this policy
We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated revision date.
11. Contact
If you have any questions about this Privacy Policy or how we handle personal data, please contact: contact@glasscarbon.com
